Guide for patients to use the Video Consultations
If you have a virtual appointment scheduled with your clinician, this guide will help you join your video consultation seamlessly.
Video consultations allow you to connect with your healthcare provider from the comfort of your own home, making it easier than ever to receive care.
In this article, we will walk you through the steps to join your appointment, ensuring a smooth and hassle-free experience.
Let’s get started so you can focus on your health!
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You have received a confirmation email by the practice you are seeing with a direct link to the video consultation included:
You will need to click Start video consultation and a new tab will open in your browser, taking you to the video consultation.
2. Enter Name: Patients begin by entering their name and choosing the language they would like their settings to appear in.
Note: Each web browser retains information, meaning that if a patient has entered their name during a previous video call, that name will be stored and the name displayed will be the last one entered.
If for any reason a patient needs to change their name, they can:
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Clear Browser Cache: This removes stored data, allowing for new entries.
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Use an Incognito Window: This prevents stored data from being used during the session.
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Switch Browsers: Using a different browser allows for a fresh entry without prior data.
3. Grant Permissions: They must allow access to their microphone and camera.
4. Optional Pre-Call Test: Patients can run a pre-call test to check their camera, speaker, microphone, and connection.
5. Knock to Join: Patients click "knock" to notify the clinician of their arrival.
6. Waiting for Clinician: After knocking, they wait to be admitted by the clinician and can receive messages during this time.
Whilst waiting, patients can enable their camera and microphone by clicking the respective icons, this will allow the clinician to see them from the waiting room.
If you encounter any issues during your video consultation or have any questions about your virtual appointment, please contact your clinic directly for assistance. The clinic staff will be able to help resolve your concerns.
Please do not contact Semble for support, as they do not manage patient queries or appointments directly.
Your clinic is the best point of contact for any issues related to your care or appointment details.