This integration creates a bridge between the Compucare system used by the OneWelbeck clinic and Semble.
In this article
Link a Clinician to OneWelbeck
Integrating with OneWelbeck
Before you can turn on the integration, if it has not been done already, you must first request that Semble enable the OneWelbeck feature for your clinic at: support@semble.io.
When enabled:
1. Go to the Settings page, then the Integrations tab at the bottom.
2. Scroll down to the OneWelbeck integration, and click Connect with OneWelbeck.
Link a Location to OneWelbeck
To link a location to OneWelbeck:
1. Go to the Settings page, then the Locations tab.
2. Select the location.
3. Select the room you want to link OneWelbeck to, then click Edit.
4. Scroll down to Room syncing, then tick Sync room with OneWelbeck.
The room can now hold bookings made with OneWelbeck.
Link a Clinician to OneWelbeck
To link a clinician to OneWelbeck:
1. Go to the Settings page, then the Users tab.
2. Select the user you want to link OneWelbeck to.
3. Scroll down to the OneWelbeck section, and enter their OneWelbeck identifier:
4. Click Save.
The user can now take OneWelbeck bookings.
Link a Product to OneWelbeck
To link a user to OneWelbeck:
1. Go to the Products page.
2. Select the product you want to link OneWelbeck to.
3. Click the edit icon in the top right-hand corner.
4. Scroll down to Booking options, then Product code (optional).
5. Give the product a Product code that includes either the NW or FU identifiers:
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NW: New appointment
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FU: Follow up appointment
6. Click Save.
The product can now be selected when making a OneWelbeck booking.
Currently, the integration supports booking only two types of appointments: New Appointment and Follow-Up Appointment.
If you have additional appointment types, please note that only these two types will be synced for online bookings within the integration.
Link a Patient to OneWelbeck
To link a patient to OneWelbeck:
1. Go to the Patients page.
2. Select the patient you want to link OneWelbeck to.
3. Click the edit icon in the top right hand corner.
4. Scroll down to ID numbers.
5. (Optional) Enter the patient's OneWelbeck ID if the ID is not already entered.
If the patient has previously been booked on Compucare and their appointment was sent to Semble, the ID should be populated automatically.
6. Click Save.
The patient is now linked with OneWelbeck.
If you have completed all of the above steps, you can now make bookings linked to OneWelbeck.
Book a OneWelbeck Appointment
Booking an appointment for a patient linked to OneWelbeck works exactly the same as a normal booking in the Appointments calendar.
Bookings made on OneWelbeck will be reflected in Semble, and vice versa, provided all the steps above have been followed correctly.
1. Click New in the top left-hand corner of your calendar.
2. Fill in the appointment details as you normally would, making sure to select the location, product, and clinician who is linked to OneWelbeck.
3. Click Save at the bottom of the booking window.
The booking appears in the Appointments calendar.
You can check if the booking was successfully linked to the OneWelbeck in the patient's summary, under the Logs tab:
OneWelbeck Lab Integration
Currently, it is not possible to request lab tests for OneWelbeck directly from Semble. Instead, you will need to request them through OneWelbeck's system.
However, once the lab results are available, they can be sent to you within Semble.
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If a corresponding patient already exists in Semble (matched by name and ID), the results will automatically be linked to the patient's file.
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If there is no match, the results will be categorised as unmatched. In this case, you will need to manually match them to the correct patient.
For more information on how to manage unmatched lab results, click here.
Troubleshooting
If you are experiencing issues with appointments syncing between Semble and Compucare, please check the following:
Appointments Not Syncing Correctly
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Ensure that a product code has been added to the product associated with the appointment.
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Without a product code, the appointment may not sync properly.
Appointment Booked on Semble But Not Appearing on Compucare
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Verify that the slot for which the patient is booked is available on Compucare.
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If the slot is not available, please contact the relevant department at OneWelbeck to create the necessary availability.
If the issue persists after checking these steps, feel free to reach out to support@semble.io for further assistance.